Everything you need to know about ordering, pricing, shipping, and cross-border printing.
We specialize in cross-border print essentials for highway carriers: PARS/PAPS barcode labels (rolls, sheets, and digital), A49 labels, ACE/ACI/FAST lead sheets, CSA lead sheet PVC cards, A8A(B) In-Bond documents, A8B In-Transit manifests, driver trip envelopes, photo ID badges, and decals.
Not sure which documents your crossing requires? Start with our Canada CBSA requirements guide or our U.S. CBP requirements guide, or browse the full Resource Center.
Yes. Place your order, then contact us via online chat or email with your order number. We will email print-ready digital PARS/PAPS labels and ACE/ACI/FAST lead sheets you can use immediately while your physical stock ships.
Absolutely. We’ll email the digital pack right away once you contact us with your order #, and ship physical stock next business day in most cases.
Most orders are processed and shipped the next business day. You’ll receive tracking by email once the shipping label is created.
No—overnight/priority shipping isn’t offered. If you’re in a rush, place your order and contact us for digital labels by email to use immediately.
Canada: Purolator Ground or Canada Post Xpresspost (chosen by destination/order).
United States: All orders ship from Canada via USPS Priority Mail.
We understand it can be frustrating to place an order and then see a promotion start shortly after — or realize you just missed one.
To keep pricing fair and consistent for all customers, BorderPrint does not retroactively apply discounts, issue partial refunds, or adjust orders placed before or after a sale period.
We encourage customers to subscribe to our emails to be notified of sales. All promotional pricing is valid only during the advertised sale timeframe.
Yes. For U.S. customers, duties are calculated at checkout.
Pricing is tiered by volume—the more labels you order, the lower the cost per label. Select your quantity to see the price break.
Yes. PARS/PAPS labels can include your legal company name and the correct identifiers (SCAC for PAPS; carrier code for PARS). CSA cards include your carrier/importer info and logo in full colour.
PARS/PAPS/A49 labels in roll format are 3″ × 1″ direct-thermal on white matte stock with permanent adhesive, perforations, and small inter-label gaps.
PARS/PAPS/A49 labels in sheet format are 2 5/8″ × 1″ laser printed on white matte paper with permanent adhesive.
Browse every format in our barcode label collection.
Most label templates that have 30 labels per sheet with dimensions of 2 5/8 x 1 inch per label are compatible, such as Avery 5160 for example. Slight margin adjustments may also be needed to line up the labels.
PARS: Code 128 • PAPS: Code 39. These are widely used for CBSA/CBP scanning.
For a side-by-side breakdown of when each one is required, see our PARS vs. PAPS comparison guide.
No. Only ACI eManifests (Canada) include a scannable CRN (Trip) barcode, and it’s required upon arrival at the Canadian border. NCAP-FAST lead sheets also require a scannable barcode. However, ACE (U.S.) lead sheets do not use a CRN Trip barcode as it isn't a CBP requirement. ACE Trip barcodes can be added per request.
A8A(B) In-Bond: When the shipment is reported In-Bond into Canada (declared on your ACI) and destined to be released at an inland location or warehouse.
A8B In-Transit: For through-transit shipments (e.g., moving through a country without import).
Step-by-step walkthrough: How to complete a CBSA A8A form. Shop A8A(B) In-Bond documents or A8B In-Transit manifests.
Durable 30-mil PVC (CR80) cards in full colour with scannable barcodes—ideal for frequent CSA use. Shop CSA lead sheet cards.
Contact us immediately via chat, email or phone with your order #. If production hasn’t started, we’ll update it. If it’s our error, we’ll replace/remake at no cost.
Not sure which identifier belongs on which label? See how to get a PARS number and how to get a PAPS number.
We’ll open a carrier investigation. If it cannot be delivered or the package is lost we will process a new order to be shipped at no cost.
If we haven’t created the shipping label yet, yes—contact us ASAP via email, phone or chat with your order number. We'll update it accordingly.
Yes. Canada Post and USPS services support PO boxes. Please include the full box number in the address.
Within 30 days for items that arrive damaged or with incorrect information. We provide a prepaid return label and refund after inspection.
Direct-thermal is not designed for high heat, solvents, or prolonged moisture. For cold docks and normal handling they perform well. Store rolls in a cool, dry place away from sunlight.
Keep rolls sealed, cool and dry, away from sunlight and chemical vapours to maintain print quality and adhesion.
Yes—we securely retain artwork to speed up reorders. If you want assets removed, email us and we’ll confirm deletion.
If you have an account, open a past order and click Reorder. If you ordered as a guest, share the prior order # via chat and we’ll replicate it.
Use the online chat on our website for quick answers, or reach us at contact@borderprint.com or 1-800-596-5176 ext. 5 (Mon–Fri, 9am–5pm ET).
Upon ordering digital labels or digital lead sheets, the processing time is usually 1-2 hours during normal business hours (M-F, 9-5 ET). However if an order was placed outside those hours you can expect to receive your order via email within 1-2 hours of store opening during normal business hours.
Yes we can! As long as you’re comfortable with your labels being printed on 3x1in labels we can procure any types of labels, barcode formats and more. Just be sure to reach out to our support team to discuss those details and we will be happy to help.
It's preferred to print the digital labels, cut out what label you want to use and tape or staple it to your commercial invoice or Bill of Lading (BOL). However if you're tech savvy you could also digitally copy/crop out the label from the PDF file and paste it digitally onto your invoice or BOL before you print it.
We currently do not deliver to Mexico and we only provide digital PARS, PAPS and lead sheets to Mexican customers.
On the product page when entering your company and sequence info you will see a checkbox labelled "duplicate my labels", check that box to ensure your order is printed in duplicate format.
Every document we print has a detailed guide explaining when it is required, who files it, and how to complete it:
All of our guides and articles are indexed in the Resource Center.
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