Shipping policy
Last Updated: November 11, 2026
At Border Connect Inc. doing business as BorderPrint ("BorderPrint", "we", "us", or "our"), we understand that time is critical in the logistics and transportation industry. We are committed to processing and shipping your custom cross-border compliance products as quickly as possible.
Please review our shipping policies below to understand our processing times, shipping rates, transit times, and cross-border delivery terms.
1. Order Processing Times
Because our physical products (such as PARS/PAPS barcode labels and lead sheets) are custom-printed to your exact specifications, they require processing time before they are handed over to a shipping carrier.
- Standard Processing: Custom orders placed before 11:00 AM EST on a business day (Monday through Friday, excluding Canadian statutory holidays) are typically processed and shipped the next business day.
- Orders placed after the cut-off time, or on weekends and holidays, will be processed on the following business day.
- If we experience an unusually high volume of orders or an issue verifying your custom data (e.g., an invalid SCAC or Carrier Code), processing may be delayed. We will contact you immediately via phone or email if we need to verify your information.
1.1 Products with Extended Processing Times
Some of our products are custom made, produced by our manufacturing partners, or both, and take longer than our standard next-business-day processing. The processing time for these products is also shown on the product page, in your cart, and in your order confirmation email.
| Product | Processing Time | Why |
|---|---|---|
| High Security Bolt Seals and Plastic Security Seals | 2 business days | Shipped directly from the manufacturer |
| High Security Cable Seals | 3 – 4 business days | Shipped directly from the manufacturer |
| Custom Truck Decals (USDOT, MC, MOE, CVOR, NIR, NSC and Company Name) | 3 – 4 business days | Custom made with your information |
| Custom Branded 3-Part Bill of Lading (BOL) Booklets | 6 – 12 business days | Made to order due to the custom nature of the product |
| Custom Branded Die-Cast Semi Truck with Trailer | Up to 2 weeks | Made to order due to the custom nature of the product |
| A8A(B) In-Bond Cargo Control Documents (Pre-Printed) | Up to 3 weeks | Custom made and shipped directly from the manufacturer |
1.2 High-Volume Orders
Large orders of our standard products need extra time to print:
- 2 – 3 business days: 2,000 or more ACE, ACI or NCAP FAST Lead Sheets of one type; Canada, U.S. or Complete Cross-Border Kits of 6,000 labels and 2,000 lead sheets or larger; 50 or more Photo ID Badges (all badge styles combined); and 500 or more Driver Trip Envelopes of one type.
- 4 – 6 business days: 10,000 or more ACE, ACI or NCAP FAST Lead Sheets of one type.
Orders with more than one processing time: If your order includes items with different processing times, your order confirmation email lists the processing time for each item. Products made by our manufacturing partners may ship separately from the rest of your order or directly from the manufacturer.
All processing times are estimates and are not guaranteed. Business days are Monday to Friday, excluding Canadian statutory holidays. Processing time comes before the carrier transit times shown in Section 2. For more on production timelines for custom branded products, see our Refund Policy.
2. Shipping Rates and Delivery Estimates
We ship within Canada and to the United States from our facility in Windsor, Ontario. Shipping charges are calculated and displayed at checkout based on your destination, the total weight of your order, and the products in your cart.
- Carriers: We ship with Purolator (Canada) and USPS, DHL Express, and Canada Post (United States).
- Currency: Rates below are shown in Canadian dollars (CAD) unless otherwise noted. If you check out in another currency, the amount shown at checkout will be converted.
- Expedited Shipping: Overnight and guaranteed-delivery options are not available.
2.1 Shipping Methods
The table below summarizes every shipping method we offer. See the sections that follow for product groups and detailed rates by weight.
| Shipping Method | Ships To | Products | Shipping Rate | Free Shipping | Transit Time | Est. Total Time* | Max. Weight | Tracking |
|---|---|---|---|---|---|---|---|---|
| Purolator Ground | Canada | Group A & Group B | Calculated at checkout (by weight & postal code) | Group A: FREE on orders of $200+ CAD Group B: Not available |
2 – 5 business days | 3 – 6 business days | Per carrier limits | Yes |
| USPS Priority Mail | United States | Group A & Group B | Flat rate by weight Group A: $25 – $60 Group B: $25 – $150 |
Group A: FREE on orders of $200+ CAD Group B: Not available |
4 – 8 business days | 5 – 9 business days | Group A: 25 kg (55 lb) Group B: 31 kg (68 lb) |
Yes |
| DHL Express | United States | Group A & Group B | Flat rate by weight Group A: $45 – $100 Group B: $45 – $245 |
Group A: FREE on orders of $400+ USD Group B: Not available |
3 – 5 business days | 4 – 6 business days | Group A: 25 kg (55 lb) Group B: 68 kg (150 lb) |
Yes |
| Canada Post Expedited Parcel USA | United States | Group A & Group B | Calculated at checkout (by weight & ZIP code) | Not available | 4 – 7 business days | 5 – 8 business days | Per carrier limits | Yes |
| Email Delivery | Canada & United States | Digital Products | FREE | — | Emailed once processed | Usually within 1 hour during business hours | — | Sent to checkout email |
*For physical orders, Estimated Total Time includes our standard next-business-day processing for orders placed before 11:00 AM EST. Products with extended processing times or high-volume orders (see Sections 1.1 and 1.2) take longer by the processing time listed for each item. Digital orders are processed during business hours (Monday to Friday, 9:00 AM – 5:00 PM EST), in most cases within 1 hour; orders placed outside business hours, on weekends, or on Canadian statutory holidays are processed the next business day. Rates are in CAD unless otherwise noted.
2.2 Which Rates Apply to My Order?
Shipping rates depend on which product group the items in your cart belong to:
| Product Group | Includes |
|---|---|
| Group A – Labels, Badges, Cards & Kits | PARS & PAPS Barcode Labels (Rolls and Sheets), Photo ID Badges, CSA Carrier Lead Sheet Cards, and Cross-Border Kits |
| Group B – Lead Sheets, Border Documents & Supplies | ACI, ACE & NCAP FAST Lead Sheets, A8A(B) Cargo Control Documents, A8B In-Transit Manifests, Security Seals (Bolt, Cable & Plastic), Driver Trip Envelopes, Bill of Lading Booklets, and Custom Branded Die-Cast Models |
| Digital Products | Digital PARS/PAPS files, digital lead sheets, and fillable PDF forms – delivered by email, no shipping charge |
If your cart contains items from both Group A and Group B, the rate shown at checkout combines the shipping cost for each group.
2.3 Shipping Rates at a Glance (All Scenarios)
| Destination | Product Group | Carrier & Service | Rate | Free Shipping |
|---|---|---|---|---|
| Canada | Group A – Labels, Badges, Cards & Kits | Purolator Ground | Calculated at checkout (by weight & destination) | FREE on orders of $200+ CAD |
| Canada | Group B – Lead Sheets, Border Documents & Supplies | Purolator Ground | Calculated at checkout (by weight & destination) | Not available |
| United States | Group A – Labels, Badges, Cards & Kits | USPS Priority Mail | Flat rate by weight: $25 – $60 | FREE on orders of $200+ CAD |
| United States | Group A – Labels, Badges, Cards & Kits | DHL Express | Flat rate by weight: $45 – $100 | FREE on orders of $400+ USD |
| United States | Group A – Labels, Badges, Cards & Kits | Canada Post Expedited Parcel USA | Calculated at checkout (by weight & destination) | Not available |
| United States | Group B – Lead Sheets, Border Documents & Supplies | USPS Priority Mail | Flat rate by weight: $25 – $150 | Not available |
| United States | Group B – Lead Sheets, Border Documents & Supplies | DHL Express | Flat rate by weight: $45 – $245 | Not available |
| United States | Group B – Lead Sheets, Border Documents & Supplies | Canada Post Expedited Parcel USA | Calculated at checkout (by weight & destination) | Not available |
| Canada & United States | Digital Products | Email delivery | FREE | — |
Free shipping thresholds are based on the order subtotal of eligible Group A products. When a free shipping option applies, it will appear automatically at checkout.
2.4 Shipping Transit Times
| Carrier & Service | Destination | Transit Time | Estimated Total Time* |
|---|---|---|---|
| Purolator Ground | Canada | 2 – 5 business days | 3 – 6 business days |
| DHL Express | United States | 3 – 5 business days | 4 – 6 business days |
| Canada Post Expedited Parcel USA | United States | 4 – 7 business days | 5 – 8 business days |
| USPS Priority Mail | United States | 4 – 8 business days | 5 – 9 business days |
| Email (Digital Products) | Canada & United States | Emailed once processed | Usually within 1 hour during business hours |
*For physical orders, Estimated Total Time includes our standard next-business-day processing for orders placed before 11:00 AM EST. Products with extended processing times or high-volume orders (see Sections 1.1 and 1.2) take longer by the processing time listed for each item. Digital orders placed on weekends or Canadian statutory holidays are processed the next business day. Transit times are carrier estimates in business days and are not guaranteed. Shipments to the United States may take longer if held for customs clearance. Remote and northern locations may require additional time.
2.5 Canada Shipping Rates
All orders shipping to Canadian addresses are sent via Purolator Ground. Rates are calculated live at checkout based on your postal code and the weight of your order.
| Product Group | Carrier & Service | Shipping Rate | Free Shipping | Transit Time |
|---|---|---|---|---|
| Group A – Labels, Badges, Cards & Kits | Purolator Ground | Calculated at checkout (by weight & destination) | FREE on orders of $200+ CAD | 2 – 5 business days |
| Group B – Lead Sheets, Border Documents & Supplies | Purolator Ground | Calculated at checkout (by weight & destination) | Not available | 2 – 5 business days |
| Digital Products | FREE | — | Usually within 1 hour during business hours |
2.6 United States Shipping Rates
Orders shipping to U.S. addresses can choose from USPS Priority Mail, DHL Express, or Canada Post Expedited Parcel USA. USPS and DHL rates are flat rates based on the total weight of your order. Canada Post rates are calculated live at checkout.
| Order Weight | USPS Priority Mail (4 – 8 business days) |
DHL Express (3 – 5 business days) |
|---|---|---|
| Up to 1 kg (2.2 lb) | $25 | $45 |
| 1 – 2 kg (2.2 – 4.4 lb) | $30 | $50 |
| 2 – 4 kg (4.4 – 8.8 lb) | $40 | $60 |
| 4 – 25 kg (8.8 – 55 lb) | $60 | $100 |
| Free Shipping | FREE on orders of $200+ CAD | FREE on orders of $400+ USD |
| Order Weight | USPS Priority Mail (4 – 8 business days) |
DHL Express (3 – 5 business days) |
|---|---|---|
| Up to 1 kg (2.2 lb) | $25 | $45 |
| 1 – 2 kg (2.2 – 4.4 lb) | $35 | $50 |
| 2 – 4 kg (4.4 – 8.8 lb) | $45 | $60 |
| 4 – 10 kg (8.8 – 22 lb) | $55 | $80 |
| 10 – 17.5 kg (22 – 38.6 lb) | $70 USD | $100 |
| 17.5 – 25 kg (38.6 – 55 lb) | $115 | $175 |
| 25 – 30 kg (55 – 66 lb) | $150 | $175 |
| 30 – 31 kg (66 – 68 lb) | $150 | $245 |
| 31 – 68 kg (68 – 150 lb) | Not available | $245 |
| Free Shipping | Not available | Not available |
| Carrier & Service | Shipping Rate | Transit Time |
|---|---|---|
| Canada Post Expedited Parcel USA (Group A & Group B) | Calculated at checkout (by weight & destination) | 4 – 7 business days |
For orders heavier than the weight limits shown above, or for bulk and fleet orders, please contact us for a shipping quote before placing your order.
3. Customs, Duties, and Taxes for Cross-Border Shipping
BorderPrint is located in Windsor, Ontario, Canada.
For customers ordering from the United States:
- Your order will be shipped internationally. You, the customer, are the importer of record.
- BorderPrint is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, import duties, brokerage fees, and taxes) are the sole responsibility of the customer.
- Customs clearance procedures can cause delays beyond our original delivery estimates.
4. Digital Products
Orders for digital products, such as Digital PARS/PAPS barcode labels and digital lead sheets, do not incur shipping charges. Files are delivered electronically to the email address provided at checkout.
- Processing Times: Digital orders are processed during our normal business hours (Monday to Friday, 9:00 AM – 5:00 PM EST) and, in most cases, are emailed within 1 hour.
- Weekends & Holidays: Orders placed outside business hours, on weekends, or on Canadian statutory holidays may be delayed and will be processed on the next business day.
- Please ensure your email address is correct and check your spam/junk folders if you do not receive your files after processing.
5. Order Tracking
Once your order has been processed and a shipping label has been created, you will receive a Shipping Confirmation email containing your tracking number(s).
- The tracking link will become active within 24 hours of the carrier picking up the package.
- You can also track your order status by logging into your BorderPrint account on our Site.
6. Shipping Delays and Liability
While we strive to ensure timely delivery, BorderPrint is not liable for shipping delays once the package has been handed over to the carrier.
We cannot issue refunds for products or shipping costs due to delays caused by:
- Carrier network disruptions, weather events, or natural disasters.
- Customs clearance holds or border inspections.
- Incorrect or incomplete shipping addresses provided by the customer at checkout.
7. Lost, Stolen, or Damaged Packages
- Damaged in Transit: If your order arrives damaged, please save all packaging materials and damaged goods, and contact us within 3 business days. We may require photos of the damage to file a claim with the carrier and arrange a replacement.
- Lost or Stolen: If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, your building manager, or your receiving dock. If you still cannot locate the package, please contact the shipping carrier directly to initiate a trace. BorderPrint is not responsible for packages that are verified as delivered by the carrier.
8. Contact Information
If you have any questions about the shipping status of your order or need to request a specific shipping arrangement, please contact us at:
Border Connect Inc. dba BorderPrint
- Phone: 1-800-596-5176 ext. 5
- Live Chat: Available on www.borderprint.com
- Email: contact@borderprint.com