For an existing order
Include your order number, company name, and the email address used at checkout.
We’re here to help
Let’s get your cross-border printing right.
Questions about PARS or PAPS labels, eManifest lead sheets, a custom order, or an existing shipment? Send us the details and our team will help point you in the right direction.
Customer support
Real help from people who understand cross-border printing.
- Product selection and customization
- Order, production, and shipping questions
- Guidance on the information your labels require
Email us
contact@borderprint.com
Call toll-free
1-800-596-5176 ext. 5
Business hours
Monday–Friday, 9:00 a.m.–5:00 p.m. ET
Contact BorderPrint
How can we help?
Complete the form below with as much detail as possible. Our team will review your request and respond during regular business hours.
Faster answers
What to include in your message
A few specific details help us understand the request and respond without unnecessary back-and-forth.
For a product question
Tell us which label, lead sheet, or customs document you are considering and how it will be used.
For custom printing
Share the quantity, required identifiers, preferred dimensions, and any delivery deadline.
Before you send
Common contact questions
These quick answers may point you in the right direction immediately.
Visit the full FAQWhat should I include for an existing order?
Include your order number, company name, and the email address used at checkout. If your question concerns artwork or custom data, describe the requested correction clearly.
Can you help me choose the right label or document?
Yes. Tell us whether the shipment is Canada-bound or U.S.-bound, the program or document involved, and the identifiers you have. We can help you find the appropriate BorderPrint product.
Can I request custom quantities or recurring orders?
Yes. Send the product type, quantity, customization requirements, ordering frequency, and desired delivery date so our team can review the request.
Do you provide customs or legal advice?
BorderPrint can explain its printing products and the information needed to produce them, but it does not provide legal or customs-compliance advice. Confirm regulatory requirements with the applicable customs authority or a qualified customs professional.
Border-ready products
Ready to order your border documents?
Shop dependable PARS and PAPS labels, eManifest lead sheets, and customs documents for Canada–U.S. highway shipments.