Politique de remboursement

Last Updated: May 14, 2026

At BorderPrint, we are committed to providing high-quality, accurate cross-border compliance products. Because the majority of our products are custom-printed with specific business data (such as Standard Carrier Alpha Codes, Carrier Codes, and unique barcode sequences), our return and refund policies differ from standard retail stores.

Please read this policy carefully before placing your order.

1. Custom-Printed Physical Products

Due to the custom-made nature of our physical products (including PARS and PAPS barcode labels, and custom lead sheets), we do not accept returns or offer refunds once an order has been printed or fulfilled. Because these items are sequenced and coded specifically for your business, they cannot be restocked or resold.

2. Customer Errors and Order Modifications

You are strictly responsible for reviewing your order details—including SCAC, Carrier Code, company name, and starting sequences—prior to submission.

  • Modifications: If you discover a data entry error after placing your order, you must contact us immediately by phone or live chat.
  • Processed Orders: If no attempt to rectify the error(s) is made promptly, and the order has already been processed and fulfilled by our team, the customer will not be provided a refund or a free replacement. In these instances, you will be required to place a new order with the correct information at your own expense.

3. Manufacturer Defect or Printing Errors

We take quality control seriously. If you receive your order and discover that BorderPrint made a printing or manufacturing error that deviates from the information you provided at checkout, we will make it right.

  • Replacements: We will reprint and ship the corrected labels or documents to you at our expense as quickly as possible.
  • Reporting an Error: You must report any manufacturer errors to our support team within 30 days of receiving your order. We may require you to submit a photograph of the incorrect product for our quality assurance records before processing the replacement.

4. Digital Products

Sales of all digital products, including Digital PARS/PAPS files and digital lead sheets, are final and non-refundable once the order has been processed or emailed. Due to the immediate delivery and downloadable nature of these files, we cannot revoke access once the order is processed.

If you experience technical difficulties downloading or opening your file, please contact our support team for assistance.

5. Shipping Delays

BorderPrint processes and ships orders as quickly as possible to meet the demands of the logistics industry. However, once an order leaves our facility, we have no control over the transit times of third-party carriers (e.g., UPS, FedEx, Canada Post).

  • We do not issue refunds for the cost of the products or the cost of shipping due to carrier delays, weather disruptions, or customs clearance holds.

6. How to Contact Us Regarding an Order

If you need to report an error or have questions about an order you just placed, time is of the essence. Please contact us using the most immediate channels available:

Border Connect Inc. dba BorderPrint

  • Phone: 1-800-596-5176 ext. 5
  • Live Chat: Available on www.borderprint.com during business hours
  • Email: contact@borderprint.com
  • Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST