Shipping Policy

BorderPrint Shipping Policy

Thank you for visiting and shopping with BorderPrint. The following are the terms and conditions that constitute our Shipping Policy.

All orders are processed and sent via Canada Post from Windsor, Ontario.

Canada Shipping Policy

Shipment processing time

All domestic orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. Only U.S. customers may receive their orders on weekends.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be significant delay in the shipment of your order, or if the shipping courier is significantly delaying your order we will contact you via email or telephone, possibly with a support ticket from the courier.

United States Shipping Policy

Shipment processing time

All international orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. However, U.S. customers may receive their orders on weekends via U.S. Postal Service. Orders destined for the U.S. must pass through customs, so please allow an additional business day of shipping.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be significant delay in the shipment of your order, or if the shipping courier is significantly delaying your order we will contact you via email or telephone, possibly with a support ticket from the courier.

* U.S. Orders Shipping Update (as of August 27, 2020)

BorderPrint has switched to using UPS for all U.S. bound orders as there are currently service disruptions to USPS.

 Shipping Method Estimated Shipping Time Weight Cost
UPS Standard 3 Business Days 0-1kg $25.00
UPS Standard 3 Business Days 1-2kg $35.00
UPS Standard 3 Business Days 2-4kg $45.00
UPS Standard 3 Business Days 4-25kg $65.00

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. All orders and shipping prices are automatically converted to CAD upon checkout at the daily exchange rate. As such, all shipping prices below are in CAD.

 

 Shipping Method Estimated Shipping Time Weight Cost
Canada Post Expedited Parcel 1-7 Business Days 0-1kg $25.00
Canada Post Expedited Parcel 1-7 Business Days 1-2kg $35.00
Canada Post Expedited Parcel 1-7 Business Days 2-4kg $45.00
Canada Post Expedited Parcel 1-7 Business Days 4-25kg $55.00
Canada Post Xpresspost 1-3 Business Days  0-1kg $40.00
Canada Post Xpresspost 1-3 Business Days 1-2kg $60.00
Canada Post Xpresspost 1-3 Business Days 2-4kg $75.00
Canada Post Xpresspost 1-3 Business Days 4-25kg $95.00

 

* All orders are provided with a tracking number and will automatically be sent to the email entered with the order once a shipping label is generated.

* Overnight delivery is available by request only and not a shipping option at checkout.

 

Shipping Refund Policy

Although BorderPrint makes every attempt to satisfy our customers when it comes to shipping we understand that shipping errors can occur from the courier. The scenarios below explain how we handle each situation.

If the shipping label address is incorrectly entered by BorderPrint and your order is undelivered or lost we will provide a full refund on your order and shipping.

 

If the shipping label address is incorrectly entered by the customer and your order is potentially held up, undelivered or lost we will do our best to supply you contact information for the courier and provide any information that may help you.

 

If the shipping label address is correct but the courier has it stuck in their system for up-to 5 business days or it's undelivered or lost we will contact the customer via email or phone and provide a support ticket from Canada Post or USPS. If the shipment still cannot be delivered, we will provide a full refund on your shipping. A partial order refund may be provided under good faith in certain circumstances.
 

 

BorderPrint Terms of Use and Privacy Policy

For information on BorderPrint's Terms of Use or Privacy Policy, click the links below.